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In case of emergency, customers of MWM GmbH can now get assistance quicker than ever thanks to the company’s new 24-hour service hotline, launched on July 1, 2009. An operator is available 24/7 to coordinate emergency assistance by calling the Germany-wide number 01805-241-234 (14 cents per minute from German landline numbers, cell phone rates may vary). The bilingual (German/English) emergency hotline can also be reached on +49-621-384-9999 for calls from outside Germany.

The operator coordinates all customer contacts and thus provides the basis for professional, customer-focused service management. After recording the necessary system information and a detailed description of the exact issue, the operator will forward the caller to a member of the service team who will be responsible for their enquiry.

This new measure allows MWM to ensure quick access to assistance in case of emergency, improving the smooth, uninterrupted workflow of the service chain.

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