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FEC Energyplex, in Kelowna, British Columbia's newly renovated venue, reopened with Semnox’s Parafait venue management platform. They now have a larger Arcade with redemption and Xtreme activities such as a 30ft Rock climbing Wall, Skytrax, Laser Tag, along with enhanced food service & bars. For younger children, they have an Energy Cube and Ballistix zone. Energyplex featured the Parafait LUMIN debit card readers, Klassic kiosk, XTER RFID tap to-access readers for attractions, full Food & Beverage administration, and web functions for online party booking & sales.
Erik & Caro Brouwer of Energyplex, stated, "We want to thank Semnox for all their hardwork setting up, training and fine tuning the Energyplex with their incredible Parafait Solution." I know that we had very specific wishes and the Semnox team has been able to meet them every time. Semnox is a business that truly cares about customer service. While many businesses made mistakes during the pandemic, Semnox's entire team has consistently exceeded our expectations. Both guests and staff love Semnox's Parafait solution, which includes kiosks, play cards, and the whole POS. "Despite the lower visitor numbers, our average spend has increased substantially and our revenues are very close to pre-covid levels."
Brian Duke, Senior Selling Partner at Semnox Americas said that "We are so happy to welcome Energyplex into our ever-growing family. Erik did not start the process until April 2021 because of the lockdown at Trainertainment. Erik and his team were fantastic to work with, despite border closures, covid restrictions as well as difficulties shipping into Canada. Delivery of new games was also delayed by factories, construction delays, and other obstacles. Our team managed most of the installation remotely, and he talked through the rest with his team. Energyplex finally reopened larger and more profitable than ever before, despite all the challenges.