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Regency Casino Thessaloniki´s Testimony to MEI CASHFLOW SC ‘s performance three years on
Casino management at Regency Casino Thessaloniki in Greece was one of the first to embrace the opportunity to test the MEI CASHFLOW SC 83 bill reader in a value-added trial (VAT) over three years ago. The results proved how much MEI has risen the bar in quality and performance and led to Regency Casino Thessaloniki specifying MEI in 100% of new slots purchases.
Slots Director at Regency Casino Thessaloniki, Mr. Dimitris Kristallis, has many years of experience in the casino industry and knows very well the critical, enduring role the bill reader plays to slot machine success. "Due to the crisis, customer satisfaction and service quality are very important elements in order to maintain profitability. Due to their high acceptance rates as well as superior technical performance, MEI readers guarantee that customers will enjoy an uninterruptable experience. I believe that a customer centric approach in our industry should include solutions that help us to deliver value to our clients and, as a consequence, value to the organization. The MEI reader is one of these solutions that every Casino should look for, if they share the same view”.
This testimony by Mr. Kristallis and his team underlines the value of choosing the right bill validator. The MEI CASHFLOW SC has been built to bring real, measurable advantages that stand the test of time. The future-proofing of the CASHFLOW SC simplifies casino slot technician work from day one. Mr. Kristallis explains, “The CASHFLOW SC is so simple to work with. Information and statistics are easy to retrieve with the PPM and the firmware is very easy to update. This means that having the CASHFLOW SC on our floor is a real investment. My staff really enjoys working with this product as it is practically maintenance-free and it frees up time to invest in the players. With so many components to maintain, having the CASHFLOW SC is a real help to us. They never have to be calibrated. They just keep on working”.
Casino technicians are not the only fans of the MEI CASHFLOW SC at Regency Casino Thessaloniki. The constant uptime ensures that the slots machines are available for play and so to earn money. Slot machine downtime is a major issue with casino management and the constant focus is to reduce this. “Fitting the MEI CASHFLOW SC has a measurable positive effect on machine uptime and that 24/7 ever since we introduced MEI on our casino floor. Today MEI represents 26% of our casino floor with 248 of our 909 slots fitted. Furthermore, all our 24 Touch bets have MEI fitted. The percentage of MEI on our slot floor with continue to rise steadily”, explains Mr. Kristallis.
Mr. Tom Nugent, President of Gaming at MEI, states, “Regency Casino Thessaloniki is one of the most important casino locations in the whole of Europe. Thus, this testimony for the CASHFLOW SC underlines the true value of fitting this product on the casino floor. We thank Mr. Kristallis and his team and look forward to working together with them for many years to come…for as we know…the CASHFLOW SC is built to last!”