9/5/07 - Merit Entertainment Extends Customer Service Hours – Trade News - Hospitality Business

9/5/07 - Merit Entertainment Extends Customer Service Hours
09/05/07

Merit Entertainment® announced today that is has extended its customer service hours to span from 7 a.m. to 8 p.m. Eastern Time, Monday through Friday. This change is a part of Merit’s ongoing promise to place an ever-increasing focus on customers’ needs. Merit expects this enhancement of customer service to be especially beneficial for Pacific and international customers.

“Extending customer service hours at Merit is an effort to become more accessible to our customers and offer support when needed,” stated Tom Horne, Merit’s Director of IT, Customer Service and Technical Support. “These new hours have increased our ability to respond to customer requests, and better service needs both domestically and internationally.”

According to the “Focus on customer needs” pillar of the Merit Customer Promise, Merit is here to “Listen, solve problems, and follow-through.”

For almost 30 years, Merit has ensured long-term return on investment for operators by providing continually high-earning equipment along with updates and upgrades for its products. With an installed base of over 250,000 touch-screen games garnering nearly 4.6 billion plays per year, Merit Entertainment is the worldwide leader in touch-screen entertainment devices. Merit Entertainment products appear globally in a wide array of venues and appeal to an almost limitless demographic. Merit continues to expand its position in the industry with ever-increasing entertainment, content, and new games. The company maintains a Web site with all the latest information at www.meritgames.com.