Your email has been sent!
Semnox is pleased to announce Sir Goony's Fun Zone as the latest addition to its growing client list. The Semnox POS system was installed by this Chattanooga, Tennessee family entertainment centre that has been providing entertainment for families for more than 60 years.
Brian Duke, Senior Sales Partner for The Americas, stated that "We couldn't be happier to welcome Dutch Magrath and his Sir Goony’s FEC as members of our ever-growing Semnox Family."
The new Semnox technology solutions by Sir Goony will increase customer throughput, satisfaction, and the system is more robust than any of Sir Goony’s attractions.
Dutch Magrath III, president and CEO of Sir Goony’s, explains that "Before Semnox's parafait system was installed, our self-service kiosk only permitted cash to be used on arcade games cards." Magrath continues, "We have many attractions and multi-attraction purchase, 2-hour unlimited options, many other options, all of which can be done on our Semnox Kiosk." Customers can even use the kiosk for online purchases to generate cards using a QR code scanner. Customers can book a time, purchase attractions online, and then pick up their cards at the kiosk upon arrival without having to wait in line. "We are now catching up with theaters that have been doing this for years!"
Parafait's self-service kiosk allows guests to check account balances and recharge their accounts. This is all done with minimal staff involvement and maximum efficiency.
Sir Goony’s is also an expert in celebrating birthdays. Sir Goony’s now offers seamless online bookings through the Semnox Parafait System. The Semnox system integrates with the POS system when a booking is made and payment is made. This allows you to avoid scheduling multiple slots at once.
Magrath says that our previous supplier had promised us this service from the beginning, but it wasn't actually delivered. "We had to hire a programmer to create our party scheduler, which we had to manually upload into the location's computer. This was time-consuming and tedious. Semnox was the only provider that could do this perfectly!
Parafait's Party Booking Software, Semnox, makes it easy for guests to quickly check availability, reserve party halls and make group bookings. They can also customize and schedule their bookings and make secure online payments via credit card or Paypal.
"It's great to see Sir Goonys now able extract the power from the single integrated venue management software that makes it simple for operators to manage all of their venues from one system," says Bepin Jose, President at Semnox Americas. "Parafait Party Booking Software makes it easier to book. It also allows operators to plan, manage, and execute all of their activities in one place.
Magrath has worked with many POS systems over the years, and this experience is not limited to Sir Goony. Amusement Products, LLC. is his company. They sell attractions to other entertainment centers across the country, including electric go-karts, virtual arenas, batting cages, bumper car, and many more. Customers who have tried a variety technology systems have shared their experiences. Many complaints revolve around customer service.
Magrath continues, "All POS/Swipe cards system providers charge monthly Software Use and Phone Tech Support." Semnox is refreshing! They are responsive to calls and work quickly to resolve issues. My previous provider charged me more per month, didn't respond to my calls and often left problems unresolved. The switch was made when more than half our readers had stopped working. Additionally, the previous provider refused repair or replacement of readers. The installation was very easy and Semnox's tech support was excellent. We are extremely happy that we chose Semnox to be our POS/TAP card supplier!"
Sir Goony's showcases all the top-rated attractions Amusement Products makes and distributes. Duke explains that Dutch upgraded from his old system in order to show Semnox's Parafait system to all his customers. Amusement Products hosts FEC Success Institute twice per year at their facility. This demonstrates our strong partnership and ability deliver the best to his attendees." FEC Success Institute, the longest-running educational seminar in the family entertainment center sector, covers a wide range of topics to help both new and experienced FEC operators.