The Specialist Buyers Guide for Self-Service Technology
Protouch has won its second award for its self service Kiddicare kiosks.
At the Retail Week Technology awards ceremony the touch screen and kiosk manufacturer won the EPoS Initiative Award alongside Kiddicare and K3. Kiddicare also took home The BT Multichannel Integration Award which the kiosks played an integral role in.
“From the moment we installed the kiosks we immediately achieved 50% self service. The kiosks have opened up exciting growth opportunities to us”, said Scott-Weaverswright of Kiddicare.
The winners were announced at the prestigious London Hilton, on Park Lane on June 16, 2009 where the trio won the EPoS Initiative award for successfully introducing self-service order and payment kiosks to the Kiddicare superstore. Now more than 50 per cent of Kiddicare’s customers use the kiosks, and as well as improving service, they have increased shopper spend.
Joanna Perry the Technology & Special Features Editor for Retail week said about the awards, “Retailers and technology suppliers came together to celebrate the industry’s achievements in the past year; between them they have shown how technology can be used for maximum impact across all operational areas of a retail business. While cash for IT investment is harder to come by, the winning implementations and projects have shown how the return can be both quick and substantial when new systems are closely linked to business needs”.