The Specialist Buyers Guide for the Hospitality Business
Miele Professional provides the highest quality commercial laundry and dishwashing products to the Hospitality sector. No detail in our products is overlooked. From engineering and programme design, to build quality and innovation, our machines are all tried and tested by us, and in businesses just like yours all over the world. Our aim is simply to make sure our range includes machines for every need that deliver exceptional results every day.
Washing, Drying, Ironing – perfect laundry care is essential in hotels and restaurants. Machine capacities suitable for all needs guarantee maximum efficiency. Well kept laundry, from tablecloth and napkins to bedclothes and bath linen are an important hallmark of elegant hotels and restaurants. Traditional hotels of all sizes, establishments with restaurants and spas have the same professional demands on their laundries: simple handling for optimal output, short distances between work stations and a high level of versatility to cope with constantly changing types of laundry. These high demands on laundry care can be met with a Miele Professional in-house laundry.
Miele Professional has 3 products.
Slim Jims gym club in the heart of the City of London has an in-house laundry that handles 280-300kg of laundry per day, made up of towels and robes. They have recently refurbished the site and installed 2 Miele Professional washing machines, and a PT8257WP heat pump dryer.
Slim Jims Manager Louise Slater wanted to retain in house laundry facilities recognising the cost benefits and convenience over sending it out to an external supplier. Slater said “Our laundry room is in continual use 24hours a day throughout the week, we have an extremely high turnover of loads, so a smooth running laundry room is essential to fulfil the service we offer our members. We have been delighted with the Miele dryers and impressed with the fast drying times and reliability, meaning we can focus more of our time in the gym rather than the laundry room!”
As laundry dryers consume a lot of energy, Miele’s new heat pump technology pays off at approximately 2000 hours per year per unit, meaning that Slim Jims’ heat pump dryers will have paid for themselves after one year in operation and used 60% less power.
Miele’s PT 8257 WP heat pump has a drum volume of 250 and a load capacity of between 10 and 13 kg of laundry. This model excels in terms of short cycle times: 10 kg of laundry is completely dried in only 44 minutes (reduction in residual moisture level from 50% to 0%). So meeting the high volume, fast rotation demands of this busy city gym are perfectly accommodated.
The Orders of St John Care Trust provides care for over 4,000 elderly people across Lincolnshire, Oxfordshire, Gloucestershire and Wiltshire. Their services include the provision of high quality, person centered care, covering residential, nursing, specialist dementia, intermediate and day care.
The care home group most recently opened a site providing specialist nursing and dementia care for up to 85 residents aged 55 and over in Cheltenham. They worked with leading providers of laundry care appliances Miele Professional from the very initial planning stages for the site.
The group has had a relationship with Miele Professional products since 2004, equipping their onsite laundries with washing machines, tumble dryers and ironers and kitchens with dishwashers.
Mark Holmes, Head of Property and Housing of the group says “Since 2004, Miele has supplied equipment for several of our new developments, principally in Oxfordshire but also in Gloucestershire and Wiltshire, and it’s been a superb experience. We had already been using Miele to some extent within our business, but as we launched our extensive redevelopment programme, we were looking for an organisation that could provide a quality product with reliable and comprehensive after sales and support services. We also needed consistency across all our operating regions. Miele were able to tick all of these boxes, by providing a National Account Manager as a central point of contact and through their national network of Miele Professional partners for regional installation and support. We still have contact with our National Account Manager, and he’s quick to respond to and solve any questions or queries that we may have.” Having built a strong relationship with Miele Professional, The Orders of St John Care Trust approached their appointed National Account Manager regarding their new site in Cheltenham. They recognised that it was vital to have the company’s involvement in the planning stages, to work alongside the builders and architect. Miele Professional liaised both with the care group to identify how many patients they were expecting to provide care for, and the architect who had to consider the available space for the required machines.
There are a number of logistical and safety considerations to be aware of in the planning and building of a new site, such as available space, accessibility and ventilation requirements. A long established company, Miele Professional has built a reputation as a trustworthy leading provider of personal and bespoke service, and their relationship with The Orders of St John Care Trust is testament to that. Mark Holmes comments: “Working with Miele means that we have the assurance of working with the market leader, and we know that we are getting some of the most energy efficient products on the market. In addition, we are also confident that the equipment will be fit for purpose, and can rely on comprehensive and reliable service support and an extended warranty. I really can’t recommend it enough.” From the initial conversation regarding the 2013 opening of Cheltenham site in the summer of 2010, to the grand opening in January of this year, Miele Professional has been involved in each step of the journey.
A co-generation plant provides all the electricity needed at the Höltje Hotel in Verden in northern Germany during the summer months. This cuts electricity costs by more than € 20,000 per year for Günther Glander, the hotel's proprietor. And now his laundry is able to save even more money with a new Miele dryer which runs on hot water.
The new H2O dryer from Miele Professional, introduced in the last quarter of 2012, has been running in a trial at the Hotel Höltje since the end of June. The machine is extremely cost-effective as the process air in the tumble dryer is heated using 80°C hot water from the storage tanks connected to Glander's co-generation plant. These tanks store heated cooling water. This heat is available to the hotel owner to run his Miele dryer at no extra charge. 'It usually runs at least ten times a day - which means that cost savings are really felt', says the hotel owner, not without a smile on his face.
The Hotel Höltje dries at least 200 kg of laundry each day. Since 1998, the laundry has relied exclusively on Miele technology and currently uses two washer-extractors with load capacities of 14 and 7.5 kg and a new flatwork ironer. For senior boss Anolda Glander, there is no alternative to an on-premise laundry: 'We tried outsourcing years ago, but were continually beset by mix-ups and plagued by laundry damage. Besides that, turnaround times were simply too long.' Today, guests value even being able to hand in their own personal laundry and getting it back within 12 hours.
Becoming self-sufficient in electricity obviously meant huge investments. But, according to Günther Glander, an investment 'that has already paid its way and will reap huge economic rewards in the long run.' The co-generation plant cost around € 150,000, with work in the newly refurbished laundry adding a further € 60,000. The reason for this decision was the fact that demand peaks were regularly higher than what had been agreed with the local utility: Instead of 85 kWh, up to 100 kWh was quite normal, with each additional kWh costing € 1.30. This alone resulted in € 1200 a month in electricity bills. Annual power costs last year were in the order of € 70,000 Euro; the next bill is likely to be only € 48,000.